Hotel Operations


General Description

The Post-secondary Specialisation Programme in Hotel Operations aims at preparing students with the necessary skills to plan, manage and coordinate the rooms division department, organise, manage and supervise work teams, create room occupation programmes, manage and carry out service and production operations in the F&B department, as well as plan marketing strategies for managing the different sales channels and client profiles.

Main activities

  • Plan, manage and coordinate front office and housekeeping sections, ensuring top quality in the services provided;
  • Create a rooms division organisational chart, with a list of roles and responsibilities, and take part in staff recruitment and selection procedures;
  • Supervise and ensure the implementation of management strategies for the rooms division department;
  • Manage the customer feedback/complaints system;
  • Plan and develop the sales management system, using the proper apps;
  • Plan and coordinate marketing strategies and new management policies for the different sales channels and client profiles;
  • Manage the analysis of the main management indicators and implement any necessary corrective actions;
  • Create and follow up the implementation of the rooms division budget and objectives;
  • Develop the analysis of the most recent market trends for the rooms division department;
  • Manage the department's human resources so as to ensure an appropriate and safe work environment, both for customers and staff;
  • Supervise service standards and implement the corresponding control systems, thus ensuring continuing improvement;
  • Manage the department's budget execution, the financial results and analyse them, so as to contribute to the resolution of any shortcomings;
  • Manage and carry out the service and production operations of the F&B department.

Possible Career Paths

  • Receptionist
  • Head receptionist
  • Accommodation manager
  • Head Housekeeper
  • Floor housekeeper
  • Floor attendant
  • Laundry maid/ Valet


1st Year

Subject Type Contact Hours ECTS
English for Hotel Operations Yearly 90 7
French for Hotel Operations Yearly 60 5
Quantitative Methods Yearly 30 3
F&B Management Yearly 60 7
Rooms Division Management Yearly 90 9
Housekeeping Management and Organisation Yearly 60 6
Cooking and Pastry Techniques Yearly 60 5
Restaurant and Bar Techniques Yearly 60 5
Introduction to Tourism, Hospitality and Catering 1st Semester 30 3
Business Protocol 1st Semester 30 3
Food Hygiene and Safety 2nd Semester 30 3
Applied Accounting 2nd Semester 30 4

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